Refund & Returns Policy
At Chrome Hearts Co., we want you to feel confident when shopping with us. We understand that sometimes a product may not meet your expectations or an issue may occur during delivery. Our Refund & Returns Policy explains the general process for requesting a return, exchange, or refund and helps you understand what to expect when contacting our support team.
Please review the following information carefully before requesting a return.
Return Eligibility
To be considered for a return, products should be unused, unworn, unwashed, and in their original condition. Items should also be returned with their original packaging, tags, and any accessories that were included with the order.
We recommend inspecting your order shortly after delivery. If you notice a problem with your item, contact our customer support team as soon as possible so we can review the situation and provide the appropriate instructions.
Some products may have different return requirements depending on their condition or nature. Our team will review each request according to the applicable return conditions.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us before sending it back.
When contacting our support team, provide your order number along with a clear description of the issue. Photographs of the product, packaging, shipping label, or damaged area may also be requested to help us review your claim.
After reviewing the information, we will explain the available solution, which may include a replacement, exchange, or refund where applicable.
Return Process
If you would like to return an eligible item, please contact our customer support team first. Do not send a product back without receiving return instructions.
Once your return request has been reviewed and approved, our team will provide the relevant information about how and where to send the item.
Customers should package returned products carefully to help prevent damage during transportation. We also recommend keeping your shipping receipt and tracking information until the return has been completed.
Refunds
After a returned item is received, it may be inspected to confirm that it meets the applicable return requirements.
If the return is approved, the eligible refund will generally be processed using the original payment method whenever possible. The time required for the refunded amount to appear in your account can vary depending on your bank, card issuer, payment provider, or other financial institution.
Original shipping charges may not be refundable unless otherwise stated or required by applicable law.
Exchanges
If you would prefer an exchange instead of a refund, please contact us with your order details. Exchanges may depend on product availability and applicable return conditions.
If the requested replacement is unavailable, our support team can explain the available alternatives.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has entered processing or has already been dispatched, cancellation may no longer be possible. In that situation, the applicable return procedure may need to be followed.
Return Shipping
Return shipping arrangements can depend on the reason for the return. If an item is returned because it was damaged, defective, or incorrectly supplied, our team will review the circumstances and provide appropriate instructions.
For other types of returns, the customer may be responsible for return shipping costs.
Contact Our Support Team
If you have questions about refunds, returns, exchanges, damaged products, or order cancellations, please contact our customer support team before taking further action.
When contacting us, include your order number and as much relevant information as possible. This helps us understand your request and provide assistance more efficiently.
At Chrome Hearts Co., our goal is to make the return and refund process as clear and straightforward as possible while providing helpful customer support throughout the process.
Thank you for shopping with Chrome Hearts USA.