Shipping & Delivery

At Chrome Hearts Co., we understand that reliable delivery is an important part of a positive online shopping experience. Our goal is to make the shipping process simple and provide customers with useful information from the time an order is placed until it arrives at the provided delivery address.

Please review the information below to understand our general order processing, shipping, and delivery procedures.

Order Processing

Once an order has been successfully placed, our team begins processing it for shipment. Processing may include order verification, product preparation, packaging, and arranging the appropriate delivery service.

Processing time can vary depending on the order, product availability, order volume, and other circumstances. Orders may require additional processing time during busy shopping periods, promotional events, holidays, or other high-demand periods.

We recommend checking your order details carefully before completing your purchase, particularly your name, shipping address, email address, and phone number.

Shipping Information

Orders are shipped to the delivery address provided by the customer during checkout. Customers are responsible for ensuring that their shipping information is accurate and complete.

An incorrect or incomplete address may result in delivery delays, returned packages, or additional shipping arrangements. If you notice an error in your shipping information after placing an order, please contact our support team as soon as possible.

Although we will make reasonable efforts to assist with address-related issues, changes may not always be possible once an order has been processed or dispatched.

Delivery Times

Delivery times can vary depending on the destination, shipping service, processing time, carrier conditions, customs procedures, and other factors outside our direct control.

Estimated delivery periods should therefore be considered general estimates rather than guaranteed delivery dates.

Unexpected circumstances such as severe weather, transportation disruptions, customs delays, public holidays, or carrier-related issues may affect the expected delivery time.

Order Tracking

When tracking information is available, customers may receive shipment details after their order has been dispatched.

Tracking information can sometimes take time to become active after a package enters the carrier’s system. If your tracking information does not immediately show an update, please allow some time for the carrier to process and scan the shipment.

If you believe your order has experienced an unusual delay, contact our customer support team with your order number so we can review the available information.

International Delivery

International orders may be subject to additional customs procedures, import requirements, taxes, duties, or other charges depending on the destination country.

These requirements can vary from one country to another and may be controlled by local customs authorities or other government agencies.

Customers are responsible for understanding any applicable requirements or charges associated with receiving an international shipment in their country unless otherwise stated at checkout.

Customs processing can also affect delivery times, and such delays may be outside the control of Chrome Hearts Co.

Delivery Issues

If your package arrives damaged, appears to have been opened, or contains an incorrect product, please contact us as soon as possible.

Provide your order number and a clear description of the issue. Photographs of the package and product may also be requested to help us investigate the situation.

If a package is marked as delivered but cannot be located, please first check with household members, neighbors, building management, or the delivery location where applicable. If the package is still missing, contact our support team for assistance.

Delayed or Returned Packages

Occasionally, a shipment may experience a delay or be returned because of an incorrect address, unsuccessful delivery attempts, customs issues, refusal of delivery, or other circumstances.

If a package is returned to us, please contact customer support so we can review the situation and explain the available options.

Additional shipping arrangements may be required before a returned package can be sent again.

Contact Us

If you have questions about shipping, delivery times, tracking, or an existing order, please contact our customer support team.

When contacting us, include your order number and relevant delivery information so we can assist you more efficiently.

At Chrome Hearts Co., we aim to provide a straightforward shopping experience and keep customers informed throughout the order and delivery process.

Thank you for choosing Chrome Hearts Co. We appreciate your business and look forward to serving you.