Refund Policy
At Chrome Hearts, we want every customer to have a smooth and satisfying shopping experience. We carefully prepare and inspect orders before they are shipped. However, if you receive an item that is damaged, incorrect, or has an issue, we are here to help.
Please read the following Refund Policy carefully before placing your order.
Eligibility for Returns
To be eligible for a return or refund, the item must be in its original condition and should not have been worn, washed, altered, or damaged after delivery. Products should be returned with their original packaging, tags, and any accessories that were included with the order.
We recommend checking your order as soon as you receive it. If you notice any problem with your purchase, please contact our customer support team as soon as possible so we can review the issue and provide the appropriate solution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from the product you ordered, please contact us with your order number and clear photos of the item and packaging.
Our team will review the information and determine the best solution. Depending on the situation, we may offer a replacement, exchange, or refund.
Please do not send an item back before contacting our support team and receiving return instructions. Unauthorized returns may not be accepted.
Change-of-Mind Returns
If you change your mind after receiving your order, please contact us before returning the item. The product must be unused, unworn, and in its original condition.
Certain products may not qualify for a return because of their nature, condition, or hygiene requirements. We reserve the right to review each return request individually.
Return Shipping
For items that are returned because they are damaged, defective, or incorrectly supplied, we will review the circumstances and provide appropriate return instructions.
For returns resulting from a change of mind or an incorrect size selection, return shipping costs may be the responsibility of the customer. Original shipping charges may also be non-refundable.
Please wait for confirmation from our support team before shipping any return.
Refund Process
Once your returned item has been received and inspected, we will notify you about the status of your refund request.
If your refund is approved, the applicable amount will be processed through the original payment method whenever possible. The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Please note that shipping charges, where applicable, may not be included in the refunded amount.
Exchanges
If you would like to exchange an item for another size or product, please contact our support team first. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may provide another suitable option or process a refund according to the circumstances of the return.
Order Cancellation
If you need to cancel an order, please contact us as quickly as possible after placing it. We will try to accommodate cancellation requests before the order is processed or shipped.
Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.
Important Information
Customers are responsible for providing accurate shipping and contact information when placing an order. We cannot guarantee refunds or replacements for orders affected by incorrect information supplied by the customer.
We also recommend keeping your return shipment receipt and tracking information until your return has been fully processed.
Contact Us
If you have questions about a return, refund, exchange, or cancellation, please contact our customer support team. When contacting us, include your order number and a clear description of the issue so we can assist you more efficiently.
We appreciate your trust and business and will always do our best to resolve eligible issues fairly and provide a positive shopping experience.